Refund and Cancellation Policy

2.0 · 8/16/2026

_Last updated: 16 August 2026_

1. What you buy

Talk-Bridge is an online service that translates spoken language in real time. You either top up an account balance and are charged for the time you actually use, or you subscribe to Talk-Bridge Pro on a monthly basis. Nothing is shipped and no software is transferred to you.

2. Who sells to you

Depending on how you pay, the seller of your order is either Individual Entrepreneur Anton Donnik (Georgia, ID 345854328) or our authorised reseller acting as merchant of record, whose details appear on your receipt. Refund requests may be sent to us at support@talk-bridge.com in either case, and we will handle them together with the seller.

3. Right of withdrawal - customers in the EU and the UK

You may withdraw from your purchase within 14 days without giving a reason. If you asked us to start providing the service immediately and the service has already been partly provided, you pay only for what you have actually used, in proportion to the full scope of the contract. Any unused prepaid balance is refunded in full.

4. How to withdraw or request a refund

Send a clear statement to support@talk-bridge.com from the email address of your account, or use the model withdrawal form available on request. We confirm receipt on the same or next business day.

5. When you get your money back

We refund no later than 14 days after we are informed of your decision, using the same means of payment you used, unless you expressly agree otherwise. You are not charged any fee for the refund.

6. Subscriptions

You may cancel Talk-Bridge Pro at any time in your account. Cancellation stops the next renewal; access remains until the end of the paid period. If you cancel within 14 days of your first payment for the subscription, you are refunded for the remaining part of that period.

7. Prepaid balance

Unused paid balance is refundable at any time on request. Free credits - including the minutes granted at sign-up, bonus and referral credits - are not refundable and have no cash value, because they were not paid for.

8. If the service does not work as described

If Talk-Bridge fails to perform as described, tell us and we will fix it, credit your balance or refund you. This is in addition to, and does not limit, your statutory rights.

9. Exceptions

We may decline a refund where an account has been used in breach of our Terms of Service, or where refunds are requested repeatedly in a manner indicating abuse. We explain the reason in writing.

10. Contact

support@talk-bridge.com

Individual Entrepreneur Anton Donnik, Egnate Ninoshvili Street N2, Batumi, Georgia, ID 345854328